nav-phone phone notable-naming actions-everything consumer-king one-size-fits-none everyone-can-innovate good-stuff-buried soul-purpose-positioning brand-stretch new-product-pipeline portfolios-with-purpose voice-of-consumer implication nav-perspective nav-get-in-touch page-arrow-down brand-health brand-stretch2 consumers-complex facebook fountainhead-icon get-in-touch impact implication2 information insight linkedin perspective-01 portfolios-with-purpose2 results soul-purpose-positioning2 twitter voice-of-consumer2 404 ethnography implicit guiding-force

When Female/Male Isn’t Enough: Gender Inclusivity and Questionnaires

Terms like “nonbinary” and “cisgender” may be unfamiliar to some, but the world is changing and those of us that work in data capture have to change right along with it. We should ensure that the questions we ask consumers incorporate the language and perspective of today. It’s only fair to them and the businesses and brands we represent.

Read More

Winning Over Gen Z During the Holidays

Gen Z: people ages 3–23 (ish) and they’ve got spending power. Of course, a 7-year-old is not toting $3,000 around to spend on holiday gifting, but a study by CPC Strategy states that Gen Z as a group is planning on spending more this holiday season. While this same study does note that 66 percent of Gen Z is limited to a budget of less than $250, given the size of this generation, it still amounts to a lot of money.

Read More

Definite Yes or Yes, I Guess? Advances in Conviction Measurement Research

When is a “yes” a certain response and when is it a maybe? Hesitation can be the key to unlocking the difference. As marketers and researchers, it’s critical that we get to the heart of consumers’ true attitudes.

 

We’ve been working with clients to assess the implicit level of certainty consumers have when associating attributes with various stimuli.

Read More

The Stranger Within: How Your Subconscious Affects Brand Choice

Let’s take a quick quiz. If you were to give an initial answer to the two items below, what would it be?

a) 2×2=

b) 17×34=

 

For item (a), the answer “4” automatically came to mind. But I bet many of you gave up on (b) and thought “too complicated, not worth the time.” Why is this? It’s not that you couldn’t solve (b). It’s that you didn’t want to. You unconsciously solved the 2×2 computation because your memory intuitively recognized it. However, 17×34 required more effort. These differences are referred to as System 1 and System 2 thinking, a process developed by psychologist Daniel Kahneman to help explain how we make decisions:

Read More

Categories That Brought Sexy Back (and you can too!)

Razor blades: Just the thought makes you leap for joy, doesn’t it? Okay, me neither. But Dollar Shave Club had the wisdom to find a way to overcome two consumer pain points while jumping on a burgeoning consumer trend.

 

Pain 1: The increasing difficulty of buying razor blades in-store. Many c-stores have them locked down tighter than Beyoncé’s security. One either has to grab the paper voucher and take that to the counter so the employee can access the vault of blades, or the blades are encased in a plastic box that can only be opened via a magic wand. Note: We understand this has to do with theft protection but for consumers is a big hassle!

Pain 2: Money, money, money. Four cartridges for $25. That’s a lot of cash.

Read More

Is Your Brand Ready for Micro-moments?

 

I found myself in the drugstore the other day having the following conversation with my 15-year-old daughter:

 

Me:  OK, here are the toothbrushes, just pick one.

Her: (Gets her phone out) I need to see which one’s best.

Me:  You’re researching a toothbrush? (mind you, this is a bristle brush and not an electric model)

Her:  It will only take me a couple of seconds.

Read More

Concept Optimization for Today’s Marketer: Cost Effective and Fast

Issue: A company that was established in food-based nutritional products was having an internal debate. Would consumers welcome their brand in the realm of dietary supplements, particularly omega-3s? Would current supplement users have a reason to switch brands? And what equity elements should they carry over from their existing lines?

Read More

Neuromarketing: A Flyover

You may hear some buzz about neuromarketing, or “System 1 Thinking,” an emerging approach to marketing research that combines three well-established disciplines of brain science to give a new perspective on human behavior and give insight into nonconscious decision-making:

  • Neuroscience – the study of the human nervous system
  • Behavioral economics – the study of how people make economic decisions
  • Social psychology – the study of how people think and act in the presence of other people
Read More