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Voice of the Customer (VoC)

Your customers will tell you everything if you let them.

We’re after what’s meaningful, just like your target audience. That’s why we give them a platform to speak their mind, and give you the tools to hear them loud and clear.

HOW WE KICK OFF THE CONVERSATION

Whether your business is looking to improve in areas of customer service, product communication or any number of other ways, our VoC methods will bring you closer to the heart of your target.

CONSTANT CHATTER

When we set up an online community, it’s more than a discussion. It’s a bottomless well of insights into your target’s thoughts and feelings, and our moderating abilities help us know the right questions to ask and how to ask them.

A DEEPER DIVE

Giving customers a platform to painlessly share their opinions can uncover deep, natural insights you’d have never thought to go looking for.

AT THEIR SIDE

Customers change direction like the breeze. The fastest way to adapt is to stay in touch, and our online communities help you do just that.

LEARNING TO LISTEN

THE AGILE ADVANTAGE

Your business challenges come in all shapes and sizes. Our custom VoC methods provide the perfect fit for your brand’s needs, tapping into both long-running communities and short-term discussions to provide you with the insights you need, exactly when you need them in real time.

THE FOUNTAINHEAD EFFECT

A CASE STUDY

A globally respected luxury brand hungry to evolve with the changing needs of their target enlisted our help to make it happen. See how we did it.